Book a taxi in advance or call at short notice: how to arrive safely
Early train, doctor's appointment, a celebration in the evening: when it is better to book a taxi in advance, what we need for a fixed pick-up time and the fastest way at short notice.
Book in advance or call at short notice?
Both are possible. The difference is certainty:
- Booked in advance, you get a fixed pick-up time that we confirm to you. The vehicle is scheduled for you.
- At short notice, we drive subject to availability. If our car is at the taxi rank at Lenzburg station, you get straight in. If it is on the road, call 076 225 23 23 or send a WhatsApp message; we tell you when we can be there.
Booking in advance always pays off when being late would be costly: the early morning train, the flight, the doctor's appointment, the wedding. And when many people are looking for a taxi at the same time, for example after a concert or on public holidays.
What belongs in the request
The more complete the request, the faster and more precise the confirmation:
- Pick-up address and destination, with a stop on the way if needed.
- Date and time. You can state whether the time is the pick-up or the arrival you want.
- Number of passengers. Up to 7 passengers travel in the Mercedes V-Class; from 8 passengers we plan a minibus or coach.
- Luggage, pushchair, rollator or folding wheelchair. We plan for announced luggage; a surcharge of CHF 5.00 may apply for luggage that was not announced.
- Child seat: age and height or weight of each child.
- Return ride: at a fixed time or on call, in the same request.
If someone else is travelling, for example your parents or a guest, choose «For someone else» and enter the passenger's name and phone number.
Request number and confirmation
After sending you receive a request number straight away. Your request has then reached us, but it is not yet booked. The ride becomes binding with our confirmation by e-mail, SMS, WhatsApp or phone, with pick-up time, pick-up point and the basis for the price. Until then there is no cost to you.
You see the price beforehand: when you make a request, the calculator shows an estimated fare according to our tariff, or the flat rate for the airport. With the confirmation you know the price before you get in.
Early in the morning and late at night
We can be reached around the clock, 7 days a week. For the early train or the ride home after a late event, it is best to book the day before. Then we confirm a fixed time for you, even early in the morning. At night and on Sundays and public holidays a separate tariff level applies; the levels are listed on the prices page.
At the pick-up point
Be at the pick-up point at the confirmed time. If something has come up, call us. If you are not there and cannot be reached by phone, we wait 15 minutes; after that the ride counts as not taken. Waiting time beyond what was agreed is charged according to our tariff (CHF 65.00 per hour).
You can pay at the end of the ride in cash, with TWINT or by credit card. Companies ride on a monthly invoice.
If your plans change
You can cancel or move a ride free of charge up to 24 hours before the pick-up time. After that, cancelling is still free as long as our vehicle has not yet set off to you. The details are in our cancellation terms.
In short
- Book important appointments in advance, ideally the day before.
- State route, time, passengers, luggage and child seat in the request.
- The request number comes straight away; the ride is binding with our confirmation.
- At short notice the fastest way is by phone: 076 225 23 23.
